Corporate

Services

Corporate Services brings together the council’s support services into a single directorate. Among other things, we manage the council’s financial arrangements, advise on its legal matters, and manage its public image. We support the council with its purchasing of goods and services, with its admin needs, and help it manage and make best use of its information. We manage the process by which we recruit people, pay people, and look after pensions. We make sure you have the technology to carry out your jobs. And perhaps most importantly, because we are a democratic organisation, we support our elected members and advise them on matters of policy.

Meet some of the Corporate Services team

Lily

Corporate Services

Lily

As a Campaign Officer Lily, films, designs and attends events to help promote our climate change agenda.

David

Corporate Services

Dave

As a Data Analyst Programmer in ICT David collates and reports on data to support services across the council.

Bethany

Corporate Services

Beth

Beth is a Trainee Solicitor who provides legal advice to our Children's services teams to support with the safeguarding of children.

Emilie

Corporate Services

Emilie

Emilie is a Senior Change Manager who works with teams across the council to design and deliver change projects.

Steph

Corporate Services

Steph

As an Organisational Development (OD) Consultant Steph uses people data and insight to help transform the workplace for the better.

Loz

Corporate Services

Loz

Loz supports specific areas of the organisation as a Business Support Administrator to help everything run smoothly.

To get to know more about the different teams in Corporate Services and how they support Staffordshire County Council, take a look below.

Business and Executive Support

Our versatile teams are integral to daily council operations, offering crucial support such as meeting coordination, system updates, financial tasks, and minute-taking. We take pride in our proactive, forward-thinking approach, streamlining processes, and embracing digital opportunities. These efforts enhance Staffordshire County Council’s effectiveness, benefiting its residents.

Joining our Business Support team means providing vital, diverse administrative assistance across the council. Our roles are flexible and encompass a broad spectrum of responsibilities. You’ll gain valuable insights into Staffordshire’s support services, including safeguarding vulnerable individuals, waste and transportation management, data support, and personal assistant support for senior leaders. Moreover, when you become part of our team, we’ll actively foster your career development and help you achieve your professional goals.
Customer Services

Our team is often the first point of contact within the council. We aim to meet customer needs by giving consistent information, advice and support. We pride ourselves on giving high quality service to all customers who contact us.

Customer services is a great team to start your career in, as all you really need is good communication skills, IT skills to use our systems and a passion for helping people! Some roles we recruit to are: Customer Services Officer, Customer Service Assistant and Customer Service Supervisor.
Communications and Marketing

Our award-winning Communications team is responsible for developing and implementing council-wide internal and external communications. Our work promotes the vast, diverse work of the county council that has a daily impact on the lives of Staffordshire’s 867,000 residents.

We deliver corporate marketing and campaigns activity, media relations and reputation management, digital communications including social media, internal communications, corporate publications, place marketing, stakeholder engagement, and lobbying activity.

Another arm to the team is We Are Staffordshire, the place marketing organisation putting Staffordshire on the map as the destination of choice to live, work, invest, visit and study.
ICT

ICT serves as the council’s technological backbone, fostering interaction, innovation, and prosperity for employees, citizens, and businesses. We support over 5,000 county council personnel and manage a network extending beyond the council itself to District/Borough councils, the NHS and Fire and Rescue services in Staffordshire. This substantial operation utilises cutting-edge technologies to facilitate the council’s ambitious plans for digital transformation, Business Intelligence, and Artificial Intelligence adoption.

Staffordshire ICT is engaged in a range of exciting projects across various ICT domains, including cloud migration, Business Intelligence for healthcare and social care enhancement, establishing a Cyber Security Operations Centre, upgrading laptops to Windows 11, modernising digital applications, implementing Robotic Process Automation, and migrating data to SharePoint online.

Our annual ICT activities involve managing 186 apps, handling 22,000 service requests, overseeing 120 active projects, conducting training for 3,700 individuals, supporting 180 sites, and managing 32,000 incidents while filtering out 250 million spam emails.

We seek diverse talents to support these services, whether you’re new to ICT or an experienced professional. Our roles span from Support staff and Cloud engineers to Cyber Security experts, Developers, Business Analysts, Trainers, Project Managers, and more. With around 100 team members, we’re increasingly welcoming apprentices and graduates, providing top-notch training to nurture future careers in the field.
Information Governance

The Information Governance Team oversees robust Information Management practices and ensures compliance with privacy legislation, including the UK General Data Protection Regulation (UK-GDPR) and Data Protection Act 2018. Our responsibilities include recording and managing data breaches, offering data protection guidance to various service area projects, and maintaining the council’s Information Asset Register and IG Framework.

The team mainly consists of Information Governance Officers (IGOs), experts in data protection, who work under an Information Governance Operational Lead. Additionally, there are Records Management Advisors specialising in records management and Information Governance Assistants offering overall support. The Information Governance Manager oversees the team and manages the Records Centre team.

Currently, the team is implementing a new records management system, the ‘Corporate File Plan,’ for the entire organisation. Plus they’re organising training for care homes to ensure compliance with data protection laws and extending support to schools and local parish councils. This dedicated business unit ensures strong Information Management practices, supporting various council projects while prioritising data protection and security.
Legal

We are Staffordshire County Council’s accomplished in-house legal team, driven by ambition. Our mission is to offer legal counsel across all departments, aligning with Staffordshire’s strategic goals.

Our extensive team comprises qualified and non-qualified professionals, alongside administrative support, ensuring a highly responsive service.

We take great pride in our work, which includes diverse areas like adult social care, education, commercial property transactions (including right of way and highways), high-value developer deals, commercial contracts, litigation (including prosecutions for external clients), and childcare matters. Our commitment to excellence and ambition to meet Staffordshire’s broader objectives, defines our dedicated legal service.
People Services
People Services is a team with substantial influence across the organisation, overseeing critical areas like Organisational Development, Learning and Development, Employee Relations, Policy Development, Reward, Resourcing, Change Management, and Health, Safety, and Wellbeing. Our commitment revolves around the People Strategy’s core pillars:

Attracting and keeping talented people

Promoting a positive working environment

Developing skills for now and the future, and

Developing leaders for now and the future.

People Operations focuses on employee relations, policy maintenance, and supporting change. Roles within this team include People Advice and Guidance Advisers, People Operations Advisers, and People Operations Managers.

People Solutions encompasses centers of expertise like Learning and Development, Organizational Development, Resourcing, Reward, and Workforce Information and Systems. These teams provide expert guidance on attracting, retaining, and developing employees, ensuring the right tools and environment for success, and fair compensation for their contributions.

The Health, Safety, and Wellbeing team play a crucial role in maintaining a safe and healthy workforce. This team includes Health and Safety Advisers, Occupational Health Nurses, Clerical Advisers, PPE Store Assistants, and more. Our collective efforts aim to make a positive impact on Staffordshire’s communities by fostering the right culture, support, and skills for our employees.
Procurement

The Procurement Team, part of the broader Commercial Team led by the Assistant Director for Commercial and Assets, plays a pivotal role in managing the Council’s annual expenditure of approximately £560 million across various supplies, works, and services. Our primary goal is to leverage this spending power to ensure the delivery of commissioned activities is efficient, high-quality, and cost-effective while adding value, reducing expenses, ensuring service reliability, and expediting time to market.

Our procurement experts excel in utilising processes, legislation, and regulations to creatively solve supply-related challenges, always with a focus on achieving value for money. Procurement transforms financial resources and ideas into tangible benefits and is a globally recognised career, supported by our nationally acclaimed Chartered Institute of Procurement and Supply (CIPS) accreditation.

Our team’s reach extends across all Council sectors, including highways, social care, ICT, health, finance, children’s services, waste management, transport, consultancy, construction, and facilities management. We might procure eldercare services one day and assist in constructing new schools the next, offering a dynamic and diverse work environment.

If you’re considering a career in procurement, we welcome candidates at all levels, from Apprentice Assistant Procurement Managers to Senior Procurement Managers, with opportunities for continuous learning and development. Whether you’re honing problem-solving skills, enhancing your commercial acumen, or gaining exposure to various council services, your journey of growth never stops. If you’re seeking your next career move, why not explore a fulfilling career in procurement and join our team?
Property
Within Property we have three sections:

Corporate Asset Team: The initial point of contact for our corporate buildings.

Corporate Project Team: Leaders of all corporate property change projects.

School’s Estates Team: Responsible for all school-related property matters, from repairs to constructing new schools.

Roles within our team encompass property management, estates and valuation, planning advice, project management (both school and corporate), project support, and finance/performance-related positions.

Our ongoing projects involve school improvements, the construction of new schools, and refurbishments of corporate buildings. Our core responsibility is to ensure Staffordshire County Council maintains a secure, efficient, and cost-effective corporate and school estate.
Strategy and Transformation

In the heart of our organization, the Strategy and Transformation service plays a pivotal role in shaping Staffordshire’s future vision and priorities. We oversee strategic insight, transformation, digital initiatives, policy development, and partnerships, all with a focus on enhancing outcomes for Staffordshire’s residents. Our extensive and dynamic team collaborates closely with Cabinet Members, the Senior Leadership Team, and senior partners. Our teams include:

The Change Team: Seasoned change practitioners supporting leaders and partners in executing complex organisational change projects swiftly and effectively.

Digital Team: Driving digital transformation aligned with our Digital Strategy, streamlining operations, and enhancing the digital experience for citizens through innovative technology solutions.

Insight Team: Delivering high-quality insights that inform strategic decisions and performance management, leading community engagement efforts.

Policy and Partnerships Team: Providing top-notch advice, analysis, and support to advance the council’s strategy and business plan.

A key role within Strategy and Transformation are our Strategic Delivery Managers (SDMs): These are our most senior officers fostering beneficial relationships and executing strategic priorities at a local level across the districts, serving as a source of local intelligence.

The development of the Staffordshire Centre of Data Analytics (SCDA) has been really key to our success in strategy. This is a public sector initiative focusing on data analysis to address complex challenges in Staffordshire.

So, if you’re passionate about evidence-based strategy, digital innovation, sustainable change, and thrive in a proactive and fast-paced setting, consider joining us to shape Staffordshire’s future and make a lasting impact.

Corporate

Services

Meet some of the Corporate Services team

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